Grab: Taxi Ride, Food Delivery

46 of 100 · reviews
4.9of 5 · store
248,600ratings on the App Store
444reviews read

An editorial reading of the saved reviews

Grab dominates Southeast Asia through its combined taxi and food delivery coverage, but the algorithm sometimes deliberately slows service, drivers can cancel after accepting a ride, and the interface is cluttered with ads that get in the way of tracking your order. Batching multiple orders disrupts timing for each one.

Screenshots

What people use it for

Tourists and residents of Southeast Asia who want one app for transport and food

What reviews praise

Works across almost every country in Southeast Asia, great for travelers.

What reviews complain about

Drivers and couriers can cancel an accepted order without penalty, forcing you to wait for a new one.

What users experience

1 excerpt from the breakdown. These are individual cases, not a verdict on all users.

I order from Grab almost every day. Most of the time I can count on quick delivery but for the third time now, my food has taken almost an hour to get to me. They are stacking multiple orders and getting the timing wrong, so that both the restaurant and driver have no control over when I get my food