Jimmy John’s Sandwiches

58 of 100 · reviews
4.9of 5 · store
1,528,532ratings on the App Store
490reviews read

An editorial reading of the saved reviews

Jimmy John's reputation is built on speed, and when the app works, your order really is ready fast. The problem is delivery accuracy: the wrong address sometimes gets pre-filled, there's no courier tracking, and no estimated arrival time is shown.

Screenshots

What people use it for

Office workers who want to grab a sandwich at lunch without standing in line

What reviews praise

The ability to place an order ahead and pick it up without waiting at the counter.

What reviews complain about

No courier tracking and no estimated arrival time for the order.

What users experience

5 excerpts from the breakdown. These are individual cases, not a verdict on all users.

Wish it had a system like domino's were it showed you where the delivery person is

I love ordering before, just like at Starbucks. Skip the line, walk in, and pick up your order.

Every time I place an order, it goes to a different address than the one I select

For some reason I left the notification setting on for the Jimmy John's app. You get a lot of notifications about special offers but then when you click them, it brings you in the app and doesn't even bring you to the offer and you can't find it. Where I come from this is called a bait and switch.

I love jimmy johns, great food. Though when I didn't leave a tip they decided to put our food at the house next door, and it sat for 30 minutes.