Shipt: Shopper and Driver

42 of 100 · reviews
4.7of 5 · store
225,611ratings on the App Store
491reviews read

An editorial reading of the saved reviews

Shipt is a shopper-delivery app with a clean basic interface for accepting orders, but the order distribution algorithm is opaque and feels unfair, support is inaccessible after deactivation, and the route bundling with navigation logic is illogical.

Screenshots

What people use it for

Shoppers in cities with dense Target and Publix coverage

What reviews praise

The order intake and processing interface is simple, and when order volume is good the earnings are noticeably higher than on other courier platforms.

What reviews complain about

The algorithm force-bundles orders with incompatible geography, and after deactivation access to support and payouts disappears.

What users experience

3 excerpts from the breakdown. These are individual cases, not a verdict on all users.

The company lacks integrity. I got bit by a dog within my first week of delivery and they deactivated my account immediately without notice. They'll used a blanket violation justification but, can't tell you what the violation was when it's not based on honesty or evidence.

I like Shipt and have been shopping for years. The pay has gotten worse and they know who tips and who doesn't so they try to pair those orders together to force you to shop for no tippers.

Several customers do not tip. You can get all the correct items or at least notify them of out of stock items, get an approval substitute, communicate with them be polite and no tip. Even orders that said they had tips I have not received.