Waymo

72 of 100 · reviews
5.0of 5 · store
222,933ratings on the App Store
485reviews read

An editorial reading of the saved reviews

Waymo delivers a fundamentally different ride: no human factor, quiet, and predictable in normal situations. The app's weakness is a narrow coverage zone and awkward pickup and dropoff points that a human driver would handle with common sense.

Screenshots

What people use it for

City residents in San Francisco or Phoenix who value a predictable, calm trip.

What reviews praise

Complete absence of pressure, rushing, or rude behavior in the cabin.

What reviews complain about

Pickup and dropoff points are fixed by the algorithm and often inconvenient, with no way to adjust them.

What users experience

6 excerpts from the breakdown. These are individual cases, not a verdict on all users.

Drop offs and pickups don't make sense clumbersome and if my phone dies I'm sol and pay for a ride I can't use

You have to go to waymo. It doesn't come to you and the app is way less than helpful where that is

I'm willing to try new things if there is safe and without extra fuss and complication. My ride was intuitive, extremely safe, and carefree. The driver took out the human element of selfishness, rudeness, and rush.

Forgot my wallet in one of the car and they couldn't help. Had to make so many calls and no help…uber is so much better with human in the loop for bad situations to help us in.

Very frustrated that Waymo decided to pick me up without warning that their freeway driving in Phoenix has been paused temporarily. Now stuck in the Waymo for an extra 40 minutes for a total of an hour when the drive should only take 20 minutes from the airport.

They don't drop you off at the spots that you see on the map. It decides to take a completely different road and then a completely different drop off point. I have missed a train at the union station 3x on separate occasions even arriving 10mins early to my destination but then Waymo decides to reroute.