SuperShuttle

48 of 100 · reviews
4.7of 5 · store
8,298ratings on the App Store
197reviews read

An editorial reading of the saved reviews

SuperShuttle is convenient for pre-booking airport transfers, but operational reliability is weak: drivers arrive 30 to 45 minutes late or do not show up at all, and support is slow to respond when problems arise. The situation worsened after a change of ownership.

Screenshots

What people use it for

Travelers who need a prepaid airport transfer in both directions

What reviews praise

The in-app booking process is straightforward and clear even for first-time users.

What reviews complain about

Driver tracking only shows the start and end points rather than the vehicle's actual real-time position.

What users experience

2 excerpts from the breakdown. These are individual cases, not a verdict on all users.

I used to use them a lot but recently they have gotten terrible just today I scheduled to be picked up from the airport, my plane landed and I waited for 45 minutes with no word from my driver I eventually took an Uber home, they then called me 3 hours later saying they were on their way.

Orlando Area. I scheduled both pick up & drop off at airport. My plane was delayed at departing airport. At this point, I had not been assigned a driver. So, I had no contact information. We were boarding with no WiFi or cell service during flight.