ASOS - Discover Fashion Online

42 of 100 · reviews
4.9of 5 · store
519,009ratings on the App Store
238reviews read

An editorial reading of the saved reviews

Wide selection and short product videos on models reduce returns, but logistics degraded after the shift to UK-based shipping: orders go missing, returns do not process, and there is no way to reach a live agent. Checkout frequently freezes while holding funds.

Screenshots

What people use it for

Shoppers looking for unique pieces for a special occasion who do not mind waiting for delivery.

What reviews praise

Short product videos on models genuinely help you judge the fit and reduce returns.

What reviews complain about

There are no user reviews on product listings, and support works through a bot with no path to a human agent.

What users experience

1 excerpt from the breakdown. These are individual cases, not a verdict on all users.

I ordered a pair of shoes and they sent me the wrong size. After speaking with customer care the only option they gave me was to return for a refund, they don't do exchanges. Now the shoes are sold out in my size. Was hoping to wear these shoes with so many outfits.