ASOS - Discover Fashion Online
gamed ratingWide selection and short product videos on models reduce returns, but logistics degraded after the shift to UK-based shipping: orders go missing, returns do not process, and there is no way to reach a live agent. Checkout frequently freezes while holding funds.
42real score
4.9store star
519,009ratings
About the rating
A rating of 4.86 with 519K ratings is sharply at odds with a text average of 3.05 and widespread reports of lost packages and unrefunded returns.
Strengths
What users love
- Short product videos on models genuinely help you judge the fit and reduce returns.
Weak spots
What users hate
- There are no user reviews on product listings
- And support works through a bot with no path to a human agent.
Who it is for
Shoppers looking for unique pieces for a special occasion who do not mind waiting for delivery.
Screenshots
