Uber Eats: Food & Groceries

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1. ★★★★★обещают 20 минут - ждёшь два часа

   Poor Service. This service is always a pain. It allowed a delivery guy on a bike be my delivery guy when he was miles away from the restaurant which is miles away from my house. He was stationary for over 10 minutes while my delivery time kept slipping later and later, well past the original latest delivery time. I asked Uber about it and it assured me they pair delivery drivers appropriately. I messaged the delivery guy to ask for an update and he cancelled the pick up. Then for the next while Uber searched for another driver with no time updates. This service is just completely unreliable.

2. ★★★★★подписка и платные ограничения

   Cancelation charge. First it said it will be 12 minutes then turned in 30 minutes for delivery driver never picked it up I canceled they charge 10 bucks for driver and restaurant. That’s bulls£|# never using uber again. Worst delivery. They get paid for nothing.

3. ★★★★★негативный опыт без конкретной причины· без конкретики

   Wth. Way too expensive

4. ★★★★★недостающая позиция: вернут пять долларов вместо еды

   They cancelled my order. I waited over an hour and a half for food and it kept saying that they were changing delivery people and then all of a sudden my order disappeared. They took my money and then told me I won’t be refunded for 3-7 days! O well guess I don’t eat today 😶

5. ★★★★★негативный опыт без конкретной причины· без конкретики

   Don’t trust them. We ordered for the first time. The restaurant had high stars (about 4.8) but when the meal came, it was mediocre. We even had 30% off from Uber Eats but it was still incredibly overpriced. We were missing part of our order so we immediately called the restaurant (the one who made the mistake). They told us they were going to have a manager call me back later (not that night) and took my information. We never heard back and called two days later. They told me to call Uber Eats. I immediately did and Uber Eats said too much time passed and they couldn’t do anything. They never made it right. Doesn’t make sense to go through a 3rd party like this that doesn’t take responsibility. We will not be ordering through them again.

6. ★★★★★негативный опыт без конкретной причины· без конкретики

   Mal. Muy mal trabajo del Uber

7. ★★★★★цена у двери удваивается

   Fees. The food prices are more than the menu price and the men the extra fees are ridiculous! On top of that, the food is on the cold side of warm when it’s received.

8. ★★★★★негативный опыт без конкретной причины· без конкретики

   Annoying review requests. All I want to do is see updates on my order and this app gets in the way with an annoying pop up requesting a review

9. ★★★★★подписка и платные ограничения

   Bad experience on $140 order. I was extremely disappointed with my recent Uber Eats experience. My delivery driver was rude and unprofessional. I asked several times if she needed help, but she looked directly at me and completely ignored me. I was standing right in front of her trying to provide the required app PIN, and she still refused to acknowledge me. It was frustrating, disrespectful, and left me feeling completely ignored. To make matters worse, my order was incorrect. I received the wrong item, and the replacement item I was charged for was almost $10 more than the item I had originally ordered. I did not receive what I paid for. When I contacted customer support, I explained the situation and asked if there was any type of discount or compensation for the poor experience. I was simply told that my order was “not eligible” for any discount, with no real explanation or effort to make things right. That response was just as disappointing as the delivery itself. Had I known I was going to be treated this way, I would not have tipped the driver. I understand that mistakes can happen, but there is no excuse for being ignored when I was trying to help complete the delivery, receiving the wrong item, and then being told there was nothing Uber Eats could do. I have always expected better customer service from Uber Eats, and I hope the company improves both driver accountability and how it handles customer concerns.

10. ★★★★★негативный опыт без конкретной причины· без конкретики

    Money. They need money for the food 💔

11. ★★★★★подписка и платные ограничения

    Fees fees fees. I love paying for a service fee that doesn’t go toward the driver!!!!

12. ★★★★★заказ доставлен - еды нет: отказ в возврате как норма

    Scammy app. After using this app for a few years and spending thousands of dollars ordering food I can tell you they have gone down now to scamming people. They will list their buy one get one free and before you’d click on those and automatically add 2 of the item to the cart, today I did the same thing I always do but it instead only added one, I only found out when my order was delivered that I only received one. When I contacted support to get a partial refund they said it “there’s nothing they can do I should’ve checked my order”. Well needless to say I explained that that’s not normal and the app is messing up because in the hundreds of times I have done that it was never like this. Well so long Uber Eats. Time to DoorDash.

13. ★★★★★негативный опыт без конкретной причины· без конкретики

    Terrible customer service and drivers. If I could give 0 stars I would

14. ★★★★★подписка и платные ограничения

    Wrong Order/No Refund. Got the wrong order from a restaurant and Uber Eats refused to provide a refund. It was very evident that I was talking to a service rep who either prioritized clicking automated responses or was straight up AI - very unhelpful, who would have thought getting the wrong order means you’re not eligible for a refund

15. ★★★★★подписка и платные ограничения

    Horrible customer service. Unable to get a $14 refund when I received no food

16. ★★★★★негативный опыт без конкретной причины· без конкретики

    Garbage.. Zero stars. This app can’t deliver food within an hour that it said should take 15min. It’s a scam.

17. ★★★★★отмена невозможна: платишь за заказ, который не состоится

    Cancellation fee. Order was placed by mistake and once realized it was canceled after canceling order I was charged for it it was canceled less then 5 minutes after placing order. No refund was provided

18. ★★★★★подписка и платные ограничения

    Very disappointed. The cost of food and delivery continue to rise even though you actually think your savings more by ordering deals to save. It’s way out of hand. I’m almost ready to delete the app and start picking up my food at the restaurant myself. 🤦🏻‍♂️

19. ★★★★★негативный опыт без конкретной причины· без конкретики

    Absolute wirst ans m0st expensive. Expl0its it's workers keeps all the feet. Absolute worst service and app

20. ★★★★★подписка и платные ограничения

    HORRIBLE New AI Chat Bot. New customer service AI chat bot makes it impossible to receive a refund on items your missing or if your food shows up ice cold. Tell me, how do you take a picture as proof of items that are missing? I’ve had UberOne for years, it ended last week and I will not be renewing. I don’t like paying for items that I don’t receive or for cold food. Customer service is non existent now, Uber does not care about the customer, only profit.

21. ★★★★★негативный опыт без конкретной причины· без конкретики

    Need to See Price Before Submitting Order. I feel like this is a no brainer. Why don’t they show the total price at the bottom of order after you decide tip amount?

22. ★★★★★вылеты, зависания и ошибки

    Done. Done with this app, tired of getting food that is frozen and unedible only for support to tell you there is nothing they can do. So after waiting almost an hour for my delivery I still have to go get food. This greedy company does NOT care about its customers, only their money. Deleting this app and never using them again, every single person there needs to find a new job!

23. ★★★★★негативный опыт без конкретной причины· без конкретики

    Na.  they brought my food missing a sandwich one time and the other one was not correct and they still charged me

24. ★★★★★негативный опыт без конкретной причины· без конкретики

    don't trust uber. Bad customer service and doesn't help resolve issues.

25. ★★★★★промокод-наживка: на оплате скидка исчезает

    Promo Code Bait and Switch. They entice you back to the app with a promo code but it’s not easy to see where you’re o enter it when you check out. Just made an order and it didn’t apply. So bait and switch. Texted customer service two seconds after checking out, and they said better luck next time. With all that is invested in UI design you know that’s intentional.

26. ★★★★★подписка и платные ограничения

    Massive waste of time and money. Useless customer service. A promo discount failed to apply, and I spent a full hour dealing with a useless chat trying to fix it. To make things worse, a key item in my grocery order was completely incorrect. A partial refund doesn't fix a ruined meal when I now have to place an entirely new order and pay double the delivery fees, service fees, and tips just to get what I actually ordered. Uber Eats refused to compensate for this mess. We didn't even break even for $40 difference. Not counting the hour I lost

27. ★★★★★подписка и платные ограничения

    scam. i placed an order and since the app doesn’t require a photo for a delivery confirmation, the uber driver stole our food and didn’t drop it off at our door. when i contacted support for a refund, they refused because they said the driver made it to our house but when i asked where’s the proof of delivery(a photo showing the food was dropped off) they said that there’s no photo but still won’t give a refund. beware guys so you don’t get scammed as well

28. ★★★★★отмена невозможна: платишь за заказ, который не состоится

    Messing up orders. They have continuosly brought food late, mess up an order or dont even send the restaurant the full order and then im left to deal with either less food or something i didnt order. Its like they’ve been getting worse since 2026 started

29. ★★★★★негативный опыт без конкретной причины· без конкретики

    No customer service. Won’t use again! No number/email to contact. The delivery driver orders once he gets to the location and does not order what you asked for. They drop off and leave before you can check the order. Pay extra for items and give a tip. None of which can be refunded. Scam company! Use others!!!

30. ★★★★★неточные результаты и неверные данные

    Terrible customer service. Accidentally ordered to the wrong location of a restaurant and immediately tried to cancel/change the order and they wouldn’t let me. I will be a DoorDash customer from now on