NET-A-PORTER: Luxury Fashion

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1. ★★★★★саппорт недоступен

   Wrong contact details. I have been trying to contact Net-A-Porter for days. The phone number is out of service, I cannot reach support through messages, and emails are not being answered. For a luxury company, this level of customer service is unacceptable. Very disappointing experience.

2. ★★★★★саппорт недоступен

   Terrible customer service. Don’t use them. So many other online platforms. Their customer service is horrific. Useless. Non responsive. They keep your money indefinitely when you return. It’s a total scam!!

3. ★★★★★промокод за установку не работает

   Valentino sandals. The website mentioned a 10% discount code if ordered on app, but it was not honored while purchasing the product.

4. ★★★★★саппорт недоступен

   NA. I never receive my package and I’m still working to get my refund back. I make the order almost a month ago.

5. ★★★★★промокод за установку не работает

   Bad experience. Downloaded app as new customer and discount did not work. Then, ordered shoes. Wrong item was sent. Then, customer service told me that right size was out of stock. Looked it up myself and it was in stock. Emailed customer service back and no reply. First purchase on net a porter, and not impressed.

6. ★★★★★саппорт недоступен

   Customer service is terrible. I have an ongoing return and it’s been two months. I call, talk to a rep and either they don’t follow through or say they will speak to a team member and not get back to me.

7. ★★★★★вылеты и глюки приложения

   No dark mode. No dark mode

8. ★★★★★вылеты и глюки приложения

   When I open the app, it’s always switch to update. But if there’s no update option

9. ★★★★★промокод за установку не работает

   Misleading customers into downloading their app. Was told I would get 10% off for downloading the app of course, they were just after downloads and the app coupon did not work on a full price, current collection piece. Really don’t like false advertising companies who are not honest in one area normally find other ways to screw with their clients.

10. ★★★★★саппорт недоступен

    Bad client support.. No tech assistance.

11. ★★★★★саппорт недоступен

    To whom it may concern. Within moments of placing an order ….. I’ve been ignored . So unprofessional. Do not order from .

12. ★★★★★саппорт недоступен

    AVOID AT ALL COSTS!. Worst costumer service on planet earth!

13. ★★★★★саппорт недоступен

    Don’t Expect Your Order To Arrive. My orders keep getting canceled and there is literally no answer why. I keep asking for a phone call or an explanation and unfortunately, I’ve been waiting for a specific item which I’ve now ordered TWICE and it keeps getting canceled. App is great when it works but it doesn’t work when I need it. Livid.

14. ★★★★★саппорт недоступен

    Chat with customer service. No answer waited with no response from agent.. not a good option Igor help if no one answers

15. ★★★★★ассортимент, доставка и упаковка

    Shipping is a scam. App auto selects next day shipping (the most $$ option)

16. ★★★★★вылеты и глюки приложения

    Netaporter app. Horrid. Full of kinks. Freezes kicks me back when shopping with filters. Ridiculous for this level of shopping and no others have issues so it’s your app not my phone

17. ★★★★★ассортимент, доставка и упаковка

    Why. I don’t understand why u would not except my discovery card

18. ★★★★★вылеты и глюки приложения

    Fix your app. App keeps crashing

19. ★★★★★вылеты и глюки приложения

    Keeps crashing. The App keeps crashing! Every time it crashes you basically have to start all over, terrible user experience and makes shopping un-fun.

20. ★★★★★вылеты и глюки приложения

    Do not keep track of inventory. I purchased a whole outfit and after I payed and they confirmed they sent a message in a different day that they didn’t have the dress in inventory anymore. I only purchased the whole order because of the dress. Instead of offering any compensation for the issue or offering to cancel the whole order, I got an email of ‘ops, sorry’ even after I complained. Very disappointing.

21. ★★★★★саппорт недоступен

    Terrible Fraud. This is my first and last purchase for the FRAUD your company is. I will let everyone knnow never to purchase anything from you My one first order is not listed and therefore your people in customer care had NO INFORMATION ABOUT IT I HAVE THE ORDER NUMBER AND YET NO ONE HAS THE ORDER. THEREFORE YOU HAVE ESSENTIALLY STOLEN MY MONEY F R A U D U L E NT C O M P A N Y

22. ★★★★★бойкот из-за дизайнеров

    Close accounts. They support racist, Islamaphobic designers.

23. ★★★★★бойкот из-за дизайнеров

    Unless you remove anti-Muslim designer my business is done with you. Unless you remove anti-Muslim designer my business is done with you. Not a cent of my money will go to your business. App deleted.

24. ★★★★★бойкот из-за дизайнеров

    Islamophobia. NAP stock a brand whose founder shares Islamophobic and racist posts towards Muslims and Arabs. Despite feedback sent to them NAP refuse to listen to their Arab and Muslim costumer base and continue to stock the brand. Shame on you.

25. ★★★★★бойкот из-за дизайнеров

    never again, racist platform. I used to order almost bimonthly from this platform for over ten years but after I found out that they support designers with racist islamophobia’s campaigns, Dodo bar or, a zionist who equates athan with terrorism I made a pact never to deal with them ever again.

26. ★★★★★бойкот из-за дизайнеров

    Sarah. I deleted the app about 3 mths ago following the horrible experience. A complete failure, never buying from them again 👎🏻

27. ★★★★★бойкот из-за дизайнеров

    Allowing hate speech against muslims. They allowed a designer who was mocking muslims and spreading hate speech to be on their platform, not acceptable

28. ★★★★★бойкот из-за дизайнеров

    So ugly. A company that feels fine supporting a racist designer clearly doesn’t deserve my business.

29. ★★★★★бойкот из-за дизайнеров

    Very disappointed & upset. There’s a consensus in the Arab Muslim world to formally boycott this business for their lack of action towards supporting racist & Islamophobic businesses. Very unethical!!!!!

30. ★★★★★бойкот из-за дизайнеров

    GENOCIDE SUPPORTERS!!!. This app and its creators does not respect human lives.