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Travel planning

My paid booking falls through

Pain 3 out of 10, mild.

40 reviews · in 15 of 90 apps · 0.2% of the category’s reviews · hand-checked: 92 of 95

A hotel, tour or transfer paid for in the app falls through: no booking on arrival, a last-minute cancellation, or nobody shows up.

Category breakdown

How the 3/10 adds up

  • Share of the category’s reviews0.2%1.9 of 5
  • Apps15 of 900.3 of 2
  • Reviews400.7 of 3

Total2.9 ≈ 3/10

Where people write about it

15 with this pain75 withoutEach dot is one app in the category

Most often in

  • Viator Tours & Attractions10
  • Booking.com: Hotels & Travel5
  • Agoda: Cheap Flights & Hotels4
  • MakeMyTrip Flight, Hotel, Bus4
  • Vacasa - Vacation Rentals3

Ratings in these reviews

  1. 5 out of 5: 0
  2. 4 out of 5: 1
  3. 3 out of 5: 1
  4. 2 out of 5: 2
  5. 1 out of 5: 36

What people write

Terrible service. When i arrived at the hotel booking was non-existent. Booking agents told me to pay out of pocket and that booking will reimburse me for the difference. That never happened. After more than a month and more than 2 dozen talks with agents i’m statting to lose hope.
Booking.com: Hotels & Travel★★★★★

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