Favor: Texas Food Delivery

38 of 100 · reviews
4.8of 5 · store
307,315ratings on the App Store
498reviews read

An editorial reading of the saved reviews

Favor was historically valued as a reliable Texas alternative to the big aggregators, but the switch to pre-tipped checkout and a rise in non-delivery incidents have seriously eroded user trust. Roughly 75% of orders end in delivery problems for some users.

Screenshots

What people use it for

Residents of major Texas cities who need H-E-B delivery and have no alternatives

What reviews praise

H-E-B integration makes grocery ordering convenient for Texas residents.

What reviews complain about

Couriers started ignoring delivery instructions after the switch to the pre-tipped system.

What users experience

4 excerpts from the breakdown. These are individual cases, not a verdict on all users.

I really wanted to like Favor because it's associated with H-E-B, and I even paid for Favor Gold, but my experiences have been consistently disappointing. The final straw was a recent grocery order worth over $160 that was delivered to a completely different address, not even on my street.

The best thing about Favor was the fact that you tipped AFTER the service is rendered. That has now been changed to tipping BEFORE the service has been rendered. The end result is the quality of service has absolutely tanked. Night and day difference between the levels of customer service by the dri

I really hate the new update to the tipping option. It asks you to tip up front and then again for an additional tip after you get the order. Who tips up front? I've had a driver take my order home and mark it delivered. In this new update, he would've gotten an upfront tip for that.

I don't know why Shipt is able to show me if an item is low in stock or unavailable when I'm shopping on HEB through the app but Favor cannot. Every time I order HEB through Favor, I get notified by the shopper that at least 2 (usually more) of the items are out of stock so I'm stuck with a partial