Uber Eats: Food & Groceries

36 of 100 · reviews
4.8of 5 · store
10,488,710ratings on the App Store
486reviews read

An editorial reading of the saved reviews

A large food and grocery delivery platform with global reach, but with systemic courier assignment problems: cyclists pick up orders several kilometers from the restaurant, orders vanish without warning, and delivery to the wrong address happens regularly.

Screenshots

What people use it for

City dwellers who need food or groceries at night with no alternatives

What reviews praise

A wide selection of restaurants and stores, with round-the-clock availability in most cities.

What reviews complain about

The courier assignment algorithm doesn't account for distance to the restaurant, so food starts cooling before the first stop.

What users experience

2 excerpts from the breakdown. These are individual cases, not a verdict on all users.

I hate how there's times I will be second stop makes the food out more and does not taste good at all, making us have to pay extra for us to be first priority there are times where there's no other stop it is a little frustrating that we pay extra and just for our food to be gross

Too often, my order has been delivered to the wrong address. The only recourse on the app is to call the driver. Driver never picks up at that point. I really want to reduce or completely remove my tip because why do they deserve if they deliver to the wrong address two they don't pick up their phon