Uber Eats: Food & Groceries
gamed ratingA large food and grocery delivery platform with global reach, but with systemic courier assignment problems: cyclists pick up orders several kilometers from the restaurant, orders vanish without warning, and delivery to the wrong address happens regularly.
36real score
4.8store star
10,488,710ratings
About the rating
A 4.78 rating with 10M reviews against a text average of 2.44 and only 29% five-stars, too large a gap for an organic audience.
Strengths
What users love
- A wide selection of restaurants and stores
- With round-the-clock availability in most cities.
Weak spots
What users hate
- The courier assignment algorithm doesn't account for distance to the restaurant
- So food starts cooling before the first stop.
Who it is for
City dwellers who need food or groceries at night with no alternatives
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