Zomato: Food Delivery & Dining

54 of 100 · reviews
4.7of 5 · store
132,750ratings on the App Store
422reviews read

An editorial reading of the saved reviews

Zomato works reliably in major Indian cities, but support floods users with templated responses for months, and order completeness remains a lottery. Delivery holds up when the address matches the pin, and loses packages or cancels orders without explanation when it doesn't.

Screenshots

What people use it for

Residents of major Indian cities who are willing to tolerate inconsistent support for the wide selection

What reviews praise

A wide restaurant selection and email login make it convenient for travelers.

What reviews complain about

Support is essentially unreachable: real questions about order errors sit unresolved for months.

What users experience

2 excerpts from the breakdown. These are individual cases, not a verdict on all users.

It works well in general, but once you first tip, it auto-saves that as the tip for every order, and it took me a while to figure out how to change that

The real time tracking is never accurate and delivery partners are assigned for multi orders will end up delaying your order even if you have Gold membership. They're making profit and we are the ones who's losing our money.