Instacart: Groceries & Food

52 of 100 · reviews
4.8of 5 · store
4,646,364ratings on the App Store
439reviews read

An editorial reading of the saved reviews

A grocery delivery service with a personal shopper who chats and agrees on substitutes in real time. Quality depends heavily on the individual shopper: some are attentive and punctual, others ignore instructions and leave bags on the floor without a call.

Screenshots

What people use it for

Busy people who need groceries delivered without a trip to the store

What reviews praise

Live communication with the shopper during picking and the ability to swap unavailable items on the spot.

What reviews complain about

Service quality is entirely determined by the assigned shopper, with no way to request a proven one.

What users experience

4 excerpts from the breakdown. These are individual cases, not a verdict on all users.

I ordered my lunch through Instacart, but it was delivered to the wrong address where it actually went, I have no idea. When I contacted customer support, they only refunded the base cost of the order while keeping the 20% tip, service fee, and delivery fee.

Last two times I ordered, I pay for priority but there doesn't seem to be drivers to fulfill.

Our shopper this week was difficult. I would get multiple messages from him one after another telling that an item was not available. I would ask for a substitute and would still be told that our item wasn't available. We did get 2 items that he stated were not available.

When placing an order with Publix today, the approval of substitutions is different. It was asking for me to choose a replacement AFTER the shopper purchased my listed substitute for a ln out of stock item. There is no thumbs up/down to accept the change.