GO / Taxi app for Japan
- 55 of 100 · reviews
- 4.9of 5 · store
- 12,207ratings on the App Store
- 206reviews read
An editorial reading of the saved reviews
GO works well in dense urban areas of Japan, where a wait of 2 to 3 minutes is realistic. The main problem is that the algorithm picks distant drivers and ignores nearby ones, and the promised ETA should be at least doubled.
Screenshots
What people use it for
Tourists and expats in Japanese cities
What reviews praise
Drivers are polite, professional, and often help with navigation even without a shared language.
What reviews complain about
Driver assignment logic is inconsistent: the app dispatches a car 10 or more minutes away when free vehicles are nearby.
What users experience
2 excerpts from the breakdown. These are individual cases, not a verdict on all users.
Always need to double or triple the estimated arrival time to get an accurate prediction. Currently been waiting 10 min for a predicted 3 min arrival and the driver is still a far away… this kind of thing happens almost every time. This makes it hard to get to appointments on time.
If you are wrongly charged you will not get your money back! I was overcharged 2,240 Yen because my driver took the wrong route and drove an extra 4km to get me to my destination.
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