NET-A-PORTER: Luxury Fashion
- 52 of 100 · reviews
- 4.9of 5 · store
- 49,260ratings on the App Store
- 150reviews read
An editorial reading of the saved reviews
Product quality and packaging are at the level you expect from luxury, but support goes completely dark periodically for weeks at a time, and app-install promo codes fail to work in a systemic way. The core product is strong, but the operational layer is unreliable.
Screenshots
What people use it for
Luxury clothing and accessories buyers who rarely return items.
What reviews praise
Products arrive authentic, well packaged, and matching the description even for high-end brands.
What reviews complain about
Customer support disappears entirely for days at a time, leaving shoppers without help when they need to return something.
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