Instacart: Groceries & Food

アプリについての本文は英語です。

52 100点中 · レビュー
4.85点中 · ストア
4,646,364件の評価（App Store）
439件のレビューを分析

保存されたレビューの編集部による読み解き

A grocery delivery service with a personal shopper who chats and agrees on substitutes in real time. Quality depends heavily on the individual shopper: some are attentive and punctual, others ignore instructions and leave bags on the floor without a call.

スクリーンショット

どんな用途で使われているか

Busy people who need groceries delivered without a trip to the store

レビューでほめられている点

Live communication with the shopper during picking and the ability to swap unavailable items on the spot.

レビューで不満が出ている点

Service quality is entirely determined by the assigned shopper, with no way to request a proven one.

ユーザーの体験

分析からの抜粋4件。個別の事例であり、すべてのユーザーの評価ではありません。

I ordered my lunch through Instacart, but it was delivered to the wrong address where it actually went, I have no idea. When I contacted customer support, they only refunded the base cost of the order while keeping the 20% tip, service fee, and delivery fee.

Last two times I ordered, I pay for priority but there doesn't seem to be drivers to fulfill.

Our shopper this week was difficult. I would get multiple messages from him one after another telling that an item was not available. I would ask for a substitute and would still be told that our item wasn't available. We did get 2 items that he stated were not available.

When placing an order with Publix today, the approval of substitutions is different. It was asking for me to choose a replacement AFTER the shopper purchased my listed substitute for a ln out of stock item. There is no thumbs up/down to accept the change.

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